Terms and Conditions

Last updated: 13 February 2026

These Terms and Conditions apply to your use of HookahMarket.com and to any purchases you make through the website. Please read them carefully before using the website or placing an order.

WHO WE ARE

1.1. HookahMarket.com is operated by Smoky Bear Tobacco Trading LLC, a company registered in the United Arab Emirates (UAE).
1.2. Business details:
HookahMarket.com
Smoky Bear Tobacco Trading LLC
Phone: +971 52 221 1623
Address: Shop 26, Al Attar Business Center, Al Barsha 1, Dubai, UAE
1.3. In these Terms, “we”, “us” and “our” means Smoky Bear Tobacco Trading LLC. “you” means any visitor or customer of the website.

ACCEPTANCE OF THESE TERMS

2.1. By accessing or using the website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.
2.2. If you do not agree, you must not use the website or place an order.

AGE RESTRICTION AND ELIGIBILITY

3.1. This website and our products are strictly intended for individuals aged 21 years or older.
3.2. By using this website and placing an order, you confirm that you are at least 21 years old.
3.3. We may request age verification before accepting or delivering an order.
3.4. We reserve the right to refuse, cancel, or refund an order if:
a) we cannot verify your age,
b) you are under 21, or
c) delivery is restricted in your jurisdiction.
3.5. You are responsible for ensuring that purchasing, importing, possessing, and using the products you order is legal in your country, state, or city.

PRODUCTS AND HEALTH NOTICE

4.1. Some products sold on the website may contain nicotine, which is an addictive substance.
4.2. Nicotine products should not be used by pregnant or breastfeeding women, or persons with medical conditions.
4.3. You acknowledge that you purchase and use all products at your own risk and in accordance with the product instructions.
4.4. We do not provide medical advice. If you have health concerns, consult a qualified professional.

WEBSITE USE AND ACCOUNTS

5.1. You may browse the website without creating an account. Some functions may require registration.
5.2. If you create an account, you must provide accurate and complete information and keep it updated.
5.3. You must keep your login details confidential and must not allow others to use your account.
5.4. You are responsible for all activity under your account unless you notify us of unauthorized use.

ORDERS AND CONTRACT FORMATION

6.1. Orders are placed by adding products to your cart and completing checkout.
6.2. After you place an order, you may receive an order acknowledgement. This does not mean your order is accepted.
6.3. A binding contract is formed only when we confirm dispatch or otherwise confirm acceptance of your order.
6.4. We may refuse or cancel an order at our discretion, including if:
a) a product is out of stock,
b) the product was incorrectly priced,
c) payment fails or is suspected as fraudulent,
d) we cannot verify age,
e) shipping is not possible to your location,
f) the order violates legal or compliance requirements.
6.5. If we cancel an order after payment, we will refund you using the original payment method where possible.

PRICES, TAXES, AND PAYMENT

7.1. Prices are shown on the website in the currency displayed at checkout unless stated otherwise.
7.2. Prices may exclude customs duties, import taxes, local VAT, or other charges applied by your country. These are your responsibility unless we explicitly state otherwise.
7.3. We may use third party payment processors. We do not store full card details on our servers where a payment provider is used.
7.4. We reserve the right to change prices at any time, but this will not affect accepted orders.

SHIPPING AND DELIVERY

8.1. We offer online sales and delivery through third party courier services. Delivery availability depends on destination restrictions and courier capacity.
8.2. Estimated delivery times are provided for guidance only and are not guaranteed.
8.3. You must provide complete and accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect information.
8.4. Age verification may be required upon delivery. The courier may refuse delivery if valid identification is not provided.
8.5. Risk of loss passes to you upon delivery to the address provided (or upon delivery attempt where permitted by law and courier rules).
8.6. If your parcel is held by customs, delayed, or refused by authorities, you agree to cooperate with the courier and authorities. Any resulting fees, storage charges, or return shipping may be your responsibility.

RETURNS, REFUNDS, AND CANCELLATIONS

9.1. Due to hygiene and safety reasons, certain consumable products may not be eligible for return once opened, unless defective or required by applicable law.
9.2. If your order arrives damaged, incorrect, or defective, you must contact us as soon as possible and provide order details and evidence (photos where relevant).
9.3. If a return is approved, we will provide instructions. Items must be returned in original condition and packaging unless otherwise agreed.
9.4. Refunds, if approved, will be issued to the original payment method where possible. Processing time depends on the payment provider and bank.
9.5. If you refuse a shipment or it is not collected, additional charges may apply, including shipping, return shipping, and handling fees, to the extent permitted by law.
9.6. Any rights you have under consumer protection laws in your jurisdiction may still apply and are not excluded by these Terms.

PROHIBITED USE AND RESALE

10.1. You must not use the website in any way that:
a) breaks any law,
b) infringes intellectual property rights,
c) introduces viruses or harmful code,
d) attempts unauthorized access to the website, servers, or databases.
10.2. Resale or commercial redistribution of products purchased from the website may be restricted or prohibited unless we give written approval. We may cancel orders suspected of being placed for resale.

INTELLECTUAL PROPERTY

11.1. All content on the website, including text, images, logos, design, product descriptions, and software, is owned by or licensed to us and protected by intellectual property laws.
11.2. You may use the website only for personal, non commercial shopping purposes. You may not copy, reproduce, distribute, or exploit website content without our written permission.

DISCLAIMERS

12.1. The website and its content are provided on an “as is” and “as available” basis.
12.2. We do not guarantee that the website will be uninterrupted, error free, or free of viruses.
12.3. Product images are for illustration. Packaging and appearance may vary.

LIMITATION OF LIABILITY

13.1. Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or fraud.
13.2. Subject to 13.1, we are not liable for:
a) indirect or consequential losses,
b) losses caused by customs seizure, import restrictions, or government actions in your country,
c) delays outside our reasonable control,
d) misuse of products,
e) business losses where purchases are made for commercial purposes.
13.3. To the maximum extent permitted by law, our total liability relating to an order is limited to the amount you paid for that order.

PRIVACY

14.1. We process personal data in accordance with our Privacy Policy on HookahMarket.com.
14.2. By using the website, you confirm you have read and understood the Privacy Policy.

CHANGES TO THESE TERMS

15.1. We may update these Terms from time to time for business, legal, or compliance reasons.
15.2. Updated Terms will be posted on the website with a new “Last updated” date.
15.3. Changes will not apply retroactively to orders already accepted.

GOVERNING LAW AND JURISDICTION

16.1. These Terms are governed by the laws of the United Arab Emirates.
16.2. You agree that the courts of the UAE shall have exclusive jurisdiction, except where mandatory consumer law in your country requires otherwise.

CONTACT

If you have questions about these Terms, orders, or your account, contact us:

HookahMarket.com
Smoky Bear Tobacco Trading LLC
Phone: +971 52 221 1623
Address: Shop 26, Al Attar Business Center, Al Barsha 1, Dubai, UAE