Privacy Policy

Last updated: 13 February 2026

INTRODUCTION

Welcome to HookahMarket.com.

This website is operated by Smoky Bear Tobacco Trading LLC, a company registered in the United Arab Emirates, with its registered address at:

Shop 26, Al Attar Business Center
Al Barsha 1
Dubai, UAE
Phone: +971 52 221 1623

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use our website and services, including international online sales and delivery.

By using our website, you agree to the terms of this Privacy Policy.

AGE RESTRICTION

Our website and products are strictly intended for individuals aged 21 years and older.

We do not knowingly collect or process personal data of individuals under 21. If we discover that we have collected personal data from a person under 21, we will delete it immediately.

By placing an order on our website, you confirm that you are at least 21 years old and legally permitted to purchase tobacco related products in your jurisdiction.

WHO WE ARE

Smoky Bear Tobacco Trading LLC is the data controller responsible for your personal data.

If you have any questions regarding this Privacy Policy or wish to exercise your legal rights, you may contact us at:

Email: [email protected]

Phone: +971 52 221 1623

If you are located in the UAE, you may also contact the UAE Data Office under Federal Decree Law No. 44 of 2021 regarding data protection matters.

THE DATA WE COLLECT

We may collect, use, store and transfer the following categories of personal data:

Identity Data
First name, last name, username, date of birth, age verification information.

Contact Data
Billing address, shipping address, email address, telephone number.

Financial Data
Payment card details and transaction information. Payment data may be processed through secure third party payment gateways.

Transaction Data
Details about products purchased, order history, delivery information.

Technical Data
IP address, browser type and version, device information, time zone, operating system, website activity logs.

Usage Data
Information about how you use our website, including browsing patterns and product views.

Marketing and Communications Data
Your preferences for receiving marketing communications and your communication history with us.

We do not intentionally collect sensitive personal data such as information about race, religion, political views, or health.

HOW WE COLLECT YOUR DATA

We collect personal data through:

Direct interactions
When you create an account, place an order, subscribe to marketing, contact customer support, or complete forms on our website.

Automated technologies
Through cookies, analytics tools, server logs, and similar technologies.

Third parties
Payment providers, delivery companies, analytics providers, and fraud prevention services.

HOW WE USE YOUR PERSONAL DATA

We process your personal data for the following purposes:

To verify your age and eligibility to purchase tobacco products.
To process and deliver your orders worldwide through courier services.
To manage payments and prevent fraud.
To communicate with you regarding your orders.
To provide customer support.
To comply with legal and regulatory obligations.
To improve our website, products, and services.
To send marketing communications if you have opted in.

We only process your personal data where there is a lawful basis, including:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Your consent, where required.

INTERNATIONAL SALES AND TRANSFERS

As we offer worldwide delivery, your personal data may be transferred outside the UAE to:

International courier companies.
Payment service providers.
IT and hosting providers.
Regulatory authorities when legally required.

We ensure that appropriate safeguards are implemented to protect your data during international transfers.

MARKETING COMMUNICATIONS

You will receive marketing communications from us only if:

You have given consent.
You have purchased products from us and have not opted out.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell your personal data to third parties for marketing purposes.

COOKIES

Our website uses cookies to:

Enable website functionality.
Store shopping cart information.
Analyze traffic and user behavior.
Deliver relevant advertising.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

A separate Cookie Policy may provide further details.

SHARING YOUR PERSONAL DATA

We may share your personal data with:

Payment processors.
Courier and logistics providers.
IT service providers and hosting companies.
Professional advisers such as lawyers and accountants.
Government authorities when required by law.

All service providers are required to handle your data securely and only according to our instructions.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against:

Unauthorized access.
Loss or destruction.
Alteration or misuse.

Access to personal data is restricted to authorized personnel only.

DATA RETENTION

We retain your personal data only for as long as necessary to:

Fulfill contractual obligations.
Comply with legal, tax, and accounting requirements.
Resolve disputes and enforce agreements.

Inactive customer data may be reviewed and deleted periodically in accordance with legal requirements.

YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Object to processing.
Request restriction of processing.
Request transfer of your data to another controller.
Withdraw consent for marketing communications.

To exercise your rights, contact us at [email protected].

We may request identity verification before processing your request.

THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date.

Continued use of the website after changes means you accept the updated policy.